Politique de remboursement

1. Eligibility for Refunds: We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may be eligible for a refund or exchange. Please read the following guidelines to determine if your order qualifies for a refund:

  • PLEASE READ SIZE CHART BEFORE purchasing,
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [30 Days] days of receiving your order. We will gladly provide a full refund or replacement item at no additional cost to you.

  • Incorrect Item Received: If you receive an incorrect item in your order, please notify us immediately. We will arrange for the correct item to be shipped to you, and you may return the incorrect item for a full refund or exchange.

  • Unsatisfactory Product: If you are not satisfied with your purchase for any reason other than damage, defect, or incorrect item received, please contact us within [30 days of receiving your order to discuss options for a refund or exchange.

2. Return Process: To initiate a return or exchange, please contact our customer service team at [Wonderbelair@gmail.com] or [412-525-1066]. Our team will provide you with instructions on how to return the item(s) and guide you through the process.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received. We recommend using a trackable shipping method to ensure that your return is safely delivered to us.

3. Refund Processing Time: Once we receive your returned item(s), we will inspect them to ensure that they meet the eligibility criteria for a refund. Refunds will be processed within [30 days] days of receiving the returned item(s). Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.

4. Refund Method: Refunds will be issued in the original form of payment used for the purchase. If the original payment method is not available (e.g., credit card expiration), refunds may be issued via store credit or an alternative method agreed upon by both parties.

5. Non-Refundable Items: Certain items may not be eligible for refunds or exchanges, including but not limited to:

  • Gift cards
  • Downloadable or digital products
  • Customized or personalized items

6. Refund Policy Updates: We reserve the right to update our refund policy at any time without prior notice. Any changes to our refund policy will be reflected on this page.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact us. Your satisfaction is our top priority!